Privacy Policy

1. Introduction

Welcome to Internet Providers Philippines ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

This policy complies with:

• Republic Act No. 10173 (Data Privacy Act of 2012)
• Republic Act No. 11038 (Expanded National Integrated Protected Areas System Act)
• NTC Memorandum Circular No. 06-07-2016 (Data Privacy Guidelines for Telecommunications)
• International data protection standards

2. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, Philippine mobile number, and complete address
• Usage Preferences: Internet usage type, speed requirements, and budget range
• Technical Information: IP address, browser type, device information, and operating system
• Communication Records: Records of our conversations and correspondence

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Device Information: Device type, screen resolution, browser version, and location data
• Cookies and Tracking: Session data, preferences, and analytics information
• Performance Data: Website loading times, error reports, and system diagnostics

Third-Party Information

We may receive information from third-party sources:

• Analytics Providers: Website usage statistics and user behavior patterns
• Marketing Partners: Information about your interests and online activities
• Public Sources: Information available from public records and directories

3. How We Use Your Information

Service Provision

• Process your requests for internet plan recommendations
• Provide personalized service suggestions based on your location and needs
• Connect you with internet service providers in your area
• Facilitate installation and setup arrangements
• Provide customer support and technical assistance

Communication

• Send you information about recommended internet plans
• Respond to your inquiries and support requests
• Provide updates about service availability and promotions
• Send important notifications about your requests
• Follow up on your interest in our services

Website Improvement

• Analyze website usage patterns and user preferences
• Improve our website functionality and user experience
• Develop new features and services
• Conduct research and analytics
• Monitor website performance and security

Legal Compliance

• Comply with Philippine telecommunications regulations
• Meet data privacy and consumer protection requirements
• Prevent fraud and ensure platform security
• Respond to legal requests and regulatory inquiries
• Maintain accurate business records

4. Information Sharing and Disclosure

Service Providers

We share your information with verified internet service providers to:

• Check service availability at your location
• Provide accurate plan recommendations
• Facilitate service installation and activation
• Handle customer service requests

With Your Consent

We may share your information when you explicitly consent to:

• Receive marketing communications from providers
• Participate in surveys or research studies
• Share your experience with others
• Receive promotional offers and updates

Legal Requirements

We may disclose your information if required by law:

• To comply with court orders or legal processes
• To protect our rights and prevent fraud
• To respond to government regulatory requests
• To enforce our Terms and Conditions
• To protect public safety and national security

5. Data Security

Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: All data transmission uses SSL/TLS encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Data stored in encrypted databases with regular backups
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Privacy and security awareness programs

Data Retention

We retain your personal information for the following periods:

Data Deletion

You can request deletion of your personal information at any time. We will delete your data within 30 days of your request, except where retention is required by law.

6. Cookies and Tracking Technologies

Cookie Types

We use different types of cookies and tracking technologies:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

Cookie Management

You can control cookie settings through:

• Browser settings to block or delete cookies
• Our cookie consent banner
• Privacy settings in your browser
• Third-party opt-out tools

Note: Disabling cookies may affect website functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than the Philippines. When we transfer data internationally, we ensure:

• Adequate level of data protection in the recipient country
• Appropriate safeguards such as standard contractual clauses
• Compliance with Philippine data privacy regulations
• Regular monitoring of data protection practices

8. Your Privacy Rights

Data Subject Rights

Under the Data Privacy Act, you have the following rights:

• Right to Access: Request a copy of your personal information
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal information
• Right to Object: Object to processing in certain circumstances
• Right to Data Portability: Receive your data in a structured format
• Right to Restriction: Limit how we process your information

How to Exercise Your Rights

To exercise your privacy rights:

• Contact our Data Protection Officer
• Submit a written request with proof of identity
• Specify which right you wish to exercise
• Provide sufficient information to locate your data

We will respond to your request within 30 days.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information immediately.

Parents and guardians can contact us to review or delete their child's personal information.

10. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

When you use our referral services to connect with internet providers, those providers' privacy policies will apply to their use of your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

• Notify you via email or website notification
• Post the updated policy on our website
• Update the "Last Updated" date
• Provide a summary of key changes

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Information

13. Complaints and Dispute Resolution

If you have concerns about how we handle your personal information:

• Contact our Data Protection Officer first
• We will investigate and respond within 30 days
• You can escalate to the National Privacy Commission
• You may also file complaints with relevant regulatory bodies

We are committed to resolving privacy concerns promptly and fairly.